FAQ

How Long Does The Item Take To Be Shipped ?

  • Currently, There Is Only 1 Person that is going to deal with all the orders of the entire website. We kindly ask you to be patient and we will try our very best to deliver your product as soon as physically possible.

Who do I contact if I need other help?

  • Our friendly customer service representative can be contacted by emailing therabhcompay@gmail.com. You can expect a response within 48 business hours.

How do I return my order?

  • You may return your order to Roses & Broken Hearts within 5 days of the purchase date. ONLY if the Item is defected or damaged.

What Happens if I never receive my item ?

  • For any mistakes due to shipping errors, etc. Please contact us via email (therabhcompany@gmail.com). Items occasionally take a longer time to arrive so kindly please be patient of product arrival. 

How can I pay for my order?

  • Roses & Broken Hearts currently accepts Visa, MasterCard, Discover, and American Express, and also PayPal.